Clarification of

I was advised that one of my requests had been canceled before I was advised another had been approved, it was quite confusing until I received the second email.

All worked really well. Very happy with this service. :)

Hi, My experience with transfer car was great. My experience with Apex left a lot to be desired. They made it extremely difficult for me to hire the car as they changed the ID requirement when I arrived, finally I was able to hire the car using my mother as the hirer (even thought she was not travelling with me). I was made feel as if I they where doing me a huge favour giving me the car and didn't treat me as a customer. They confirmed that I would be getting a SUV (this was important to me as I was relocating to the sunshine coast and needed the room. On the day they changed their mind and instead gave me a sedan. I will use transfer car again but just wanted to give you feed back on my experience directly with the rental company. Thanks Sanae

Nah. All good

We had excellent customer service at every touch-point. Our only issue was that the “free tank of gas” process wasn’t explained but I already received email stating a refund is in the works and a notice has been sent to all locations saying to explain the free tank of gas. Thank you. Mark

I guess the only minor negative were the additional costs relating to insurance which I had not envisaged, and the various options re excess were complicated. Otherwise all good.

Car make choice

No. Excellent idea. Professional service. Will definitely use again If able

That all cars have a detailed and accurate description of what's on offer so renters are fully aware.

all good

Perfect

No, I was very satisfied with your service.

The registration system upon arrival at Apollo is dire. There should be much better sharing of information, and they could learn a great deal from the Maui group.

We filled up the car which wasn't necessary and we were not informed of that - perhaps that would be something to tell people :)