Dont advertise insurance as included if the driver has to pay upfront for the first $2000 of cover. Dont advise that the rental company will confirm the reservation, when confirmation is in fact sent via Transfercar. Should indicate if pickup is not at the airport as described but in a location that is some distance away (although pickup and dropoff is provided the time taken affects appointment deadlines). Need to require rental company to provide at least some info in the glovebox e.g. map, manual, instructions on what to do in case of mechanical breakdown. Rental company should provide instructions on how to get to their depot if it is not at the airport esp. if there are motorways with no nearby exit to the depot.

Speedier service

Some annoying aspects on how the website works: - the initial clickable NZ map misses off locations and isn't helpful in that you can only click on a single city (the start - not the destination also). - gave up trying to work out what the different coloured triangles meant when clicking on the date select calendar, a key would be nice. - Cancellation policy is hard to locate, not in the small print, not in the booking FAQ. Otherwise, handy service, win for all parties. Thanks!

It would be good to have sight of the rental company when booking. Each one’s practice is different

It would be good to know which company you are dealing with before applying. Also hidden costs, like freezing $3000 of bond money.

H

More info about the cars to be transferred.....cars to be transferred by company...?

Allow to sort by Pickup city OR by Dropoff City and then in date order.

Very happy with the car and service

I used your service quite a few times a few years ago and I always found it very good. However, this last experience I had led me to question the amount of detail that's listed: if I had known more about the vehicle I relocated this time, I would not have taken it. Also: a new idea: wouldn't it be great to have some form of insurance policy (excess reduction policy) that we could take out through you to cover all relocations? (feel free to contact me with an email address if you would like to hear more about this)

More cars with a tank of gas included. I personally wouldn’t take any cars or advise anyone else to without a tank of gas

Not at all everything was great achieved exactly what we wanted

Maybe a little more details about the actual rental company before hand!

Be more selective about the companies you use. Drive NZ rental was very easy to pick up and return. However, Lucky Car Rental was so unorganized. We waited an hour in line and then they told us our car wasn’t going to be ready for at least an hour and a half. After we waited the an hour after we had checked in. A lady came up to the desk to check the status of her rental car and they said another hour...this lady had been waiting 5 hours for her camper van! We left because everyone's wait was getting pushed back.

It was perfect, thanks

I booked the transfer car. Arrived to pick up and the company (ace) had the booking completely wrong. Wrong pick up location and drop off location.

Yes - I had repeatedly had my Transfercar requests (which I re-submitted as soon as it expired) expire by Quality rentals 7 continouos days in a row without a response. I do not find them very professional