Not so far :) I have tried it only once and it was all very smooth and easy (I have actually already recommended it several times since I tried it)

The rental car company or transfercar system allowed pick up to be booked for ax time when the rental counter was closed. Was only because I noticed and queried that it was changed. Otherwise I would have turned up to a closed counter and no car available

Great company

No

No great

Some clear instructions would be good on the pick up and drop off. The airport is a big place, in Chc I went to the VIP 'shack'. The lady served me because she wasn't busy and she had the car keys. Otherwise, I would have had to go into the airport and find the Hertz desk, which she informed me I should have done. I returned the car to Queenstown airport that night. Not realising that the bond is not returned until it has been looked over by staff. So as there was no one at the Hertz desk in the airport, I went over to the workshop and found, Natalia there who explained the drop off procedure. So, a little confusion and a little time was wasted. I enjoyed the ride though and the car was clean, tidy and filled with diesel.

Cant think of anything off hand

I probably missed it, I think it would be awesome to know the car company prior to booking a vehicle would be really helpful, helps with knowing what sort of service and expectation of the vehicle we would be getting.

I have already recommended to three people so far

Not your fault, but we are having trouble with Apollo. They have dishonestly charged our Credit card $1081.74, claiming we were late returning vehicle. In fact, we dropped it off in perfect condition on time, on the 18th. We have witnesses to prove this. Cairns office were totally happy and said they would release our $250 Bond as well. They have accepted their mistake, promising to refund the $1081.74, which still hasn't happened to date. Beware of Apollo !

Not really sure It was a very easy deal through out, from picking up and dropping it off

It is very difficult to contact someone especially when you turn up to pick up the car and you are told the car should never have been made available.

Nope. It was a great experience

Nope - really enjoyed the experience and on the look out for another one.

Some rental places don’t accept debit cards but otherwise it was amazing service and easy

You staff at the beginning and at the end need to know we are orospective clients. Difficult at beginning the booking wasn’t through to the branch although I had received an ema and I had a run around but continued to call as I didn’t want to be billed for something I never had and at the end the staff member was rude dismissive and honestly I would not have her on my staff. You are welcome to call me should you wish. 021925267 I have been in National roles within your industry and the service is mediocre.

I found it difficult to contact Enterprise Car Rental to conform however it all worked out fine.