Excellent

Drop off instructions we’re not entirely clear and office was unattended.

Just a dish cloth and a tea towel

Contact to the customer service is very difficult, sending a query over an email and we get the response after 24 hrs is a tiesome process

No everything went very smoothly

had to wait for pickup, say 2hrs a bit of a waste of time for me.

Good Service, Excellent deals, Reliable vehicle. I needed a reminder to pre-check vehicle

No

A shuttle to where pick up is or have vehicle actually at airport

No

Not that I can think of.

Nice service!

Everything was ok. Except at drop off at Cairns airport. Wasn't sure where to park the car. And the people at the counter wouldn't take my fuel receipt to tell them that I had fueled up the car

Some more detailed instructions on where to drop the key when it's afterhours/weekend

Provide more information about vehicle type and provider before booking.

I did respond yesterday when the survey loaded from your second email. I said that I would have appreciated a full demo of the vehicle's equipment operation. This was probably due to a delay in pick up (booking had been cancelled in error) I was just provided with the key shown where vehicle was parked ready to go! I gradually worked it out on the road! I also suggested that all your vehicles should be clearly marked (on dashboard) with VEHICLE HEIGHT. This is due to the insurance exclusion re overhead damage. I really appreciate assistance from you regarding payment of fuel allowance as I omitted to arrange this when dropping vehicle off. I was very impressed with camper will certainly recommend use again. Many thanks. Garry